Your Best People Are Irreplaceable.
That's The Problem.
We capture tacit knowledge—the expertise that can't be written down, can't be taught in training, can't be transferred in a two-week handover—and deploy it to your entire team.
Experience Can't Be Downloaded
A senior claims adjuster spots fraud in 30 seconds. A veteran operator feels problems before the instruments show them. A top case manager knows which clients need a call versus an email.
Ask them how they know? They shrug.
"Experience."
This is tacit knowledge—expertise that takes years to develop. When that person leaves, it leaves with them. Every company has this problem. Most just accept it. Hire smart people, wait 18 months for them to get good, hope they stay.
We don't accept it.
From Observation to Deployment
Observe Your Experts
We embed with your top performers—virtually. Our AI observes them in action: the questions they ask, the patterns they notice, the decisions they make in ambiguous situations. We're not recording scripts. We're capturing judgment.
Quantify The Invisible
We map the gradient of expertise across your organization. What separates your best from your average? Not credentials or tenure—but the reasoning patterns, the uncertainty handling, the intuitions that can't be taught in a classroom.
Scale Judgment
We deploy that judgment to your entire team. Real-time guidance. Not "here's what the manual says"—but "here's what your best person would do, right now, in this exact situation."
Novices Performing Like Your Best Experts.
On Day One.
Tacit Knowledge Is Everywhere
Anywhere expertise is tacit, slow to develop, and impossible to scale—that's where we work.
Insurance Claims
Fraud detection, claims assessment, risk evaluation. The judgment calls that separate excellent adjusters from adequate ones.
Enterprise Operations
Complex decision-making at scale. When playbooks fail and experts must improvise.
Professional Services
Case management, client relations, diagnostic reasoning. The soft skills that are actually the hardest skills.
Healthcare
Clinical reasoning, patient communication, treatment planning. Where expertise saves lives.
High-Stakes Operations
Environments where split-second judgment matters. Where experience is the difference between success and failure.
Your Domain
If your best people have knowledge they can't explain, we can help you capture and scale it.
Make Your Experts Infinite
You've spent years building experts. Let's talk about how to scale them.